This notice explains what ResetPass collects when you search, buy the AED 49 booking service, claim a listing or complete a venue booking.
We store searches as structured records: recovery type, area or approximate search coordinates, date window, party size, privacy and price preferences, result count and interactions with results. A random cookie is stored as a one-way hash. We collect email before checkout. Name and phone or WhatsApp are requested only after payment, when a venue needs them for the selected booking. We do not store card numbers.
We use this information to return and unlock matches, operate bookings, attribute ResetPass-originated demand, calculate estimated booking value, prevent duplicate work, issue objective automatic refunds, improve marketplace coverage and understand aggregated Dubai recovery demand.
Operational messages about a purchase or booking do not require marketing consent. If ResetPass sends marketing or abandoned-checkout follow-up, it does so only where consent and applicable rules permit it. The checkout consent box is optional and records the choice made at that time.
ResetPass shares only the details needed to fulfil a selected booking with the relevant provider and its booking platform. Customer identity is not falsified for attribution. Mamo processes checkout information. Aggregated market reporting is designed not to expose an individual customer.
We retain records while reasonably needed for fulfilment, refunds, dispute handling, accounting, fraud prevention, product measurement and applicable obligations. Access and anonymous tokens are stored as one-way hashes; operational access and payment credentials are restricted.
ResetPass always keeps essential first-party records needed to operate searches, payments, bookings, incidents and refunds. GA4, Google Tag Manager and advertising pixels for Meta, TikTok, Reddit and Quora load only after you select Allow Analytics. If you choose Essential Only, those third-party scripts do not load. You can clear the rp_tracking_consent browser setting to choose again.
You may withdraw marketing consent or ask to access, correct or delete information linked to you, subject to records we must retain. The AED 49 ResetPass fee is automatically refunded when ResetPass cannot secure the selected original booking.
For a privacy request, email chief@euphorium.ae and include your ResetPass access, search or booking reference when available.