Plain-language terms for the AED 49 ResetPass service.
ResetPass searches available recovery sessions, reveals the exact options and opens the venue booking page you select. You may complete the appointment directly with the venue. The recovery session itself is charged separately by the venue unless checkout expressly says otherwise.
Tell ResetPass if an unlocked venue booking page cannot be used. Support reviews the paid search, the page opened and any direct venue booking before approving a refund. A later change in live availability is not by itself evidence that the service failed and never triggers a refund automatically.
Once a venue booking number is confirmed, changes, cancellation, rescheduling, lateness, no-show, admission, session refunds and service quality are governed by the venue and its booking platform. Use the My Booking page or contact the venue directly.
You may report a closed venue, missing booking, unavailable equipment or refused confirmed booking to ResetPass. Your report helps us review the venue and improve the booking experience; it does not transfer the venue's responsibility for the session to ResetPass. Where appropriate, ResetPass may issue credit toward a future booking fee.
ResetPass supports Cold Plunge, Contrast Therapy, Sauna, Traditional Sauna, Infrared Sauna, Red Light and Compression sessions. One guest is standard; an explicitly published two-person or larger option is eligible only when the paid search requests that party size. Add-ons and custom packages must be arranged directly with the venue.